Anne-Claire Broughton of Broughton Consulting, LLC
Anne-Claire Broughton is Principal of Broughton Consulting, LLC, Durham, NC. Her many publications include the Business Action Guide Series of innovative employee engagement practices (with The Hitachi Foundation). Anne-Claire is active with efforts to educate retiring business owners and their advisors about the possibility of employee ownership as an exit strategy. She also shares innovative employee engagement practices to help business owners thrive. In addition, she is President of EarthShare North Carolina’s Board of Directors, an active amateur musician, and parent of a teenager.
1. Is your training given context? Is it explained why it’s there, what it’s about? Is it organized and easily tracked so they and their team know where they are in the training cycle?
2. Visioning – Are you and your people very clear on what success looks like inyour organization?
3. Meetings – are your’s focused, everyone prepared, expected roles, set agendas, starting on time, and have clear objectives?
4. Engagement – He said, “Picturing yourself sharing in the creation of something special.”- Again with the clear vision, where your organization is going and what it will look like. Can your team see that, understand, and see how they fit into that and what role they can contribute to be part of something bigger than themselves?
I would love to see your answers at one of the many Inspired and Intentional outlets:
You can find show notes, the questions, at inspiredandintentional.com/episode12. You can find links to the coffee he mentioned Honduras Pablo Paz coffee that was partially funded by Aldea Development. While there you can also sign up to be kept up to date on the latest podcasts and happenings in the world of Inspired and Intentional business news.
You can get hold of Matthew by emailing him at mbodary@zingermans.com.
One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher.
Thank you for listening. Until next week, be inspired and intentional.
The inspired and intentional businesspodcast is copyright 2016 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.
This week Matthew we’ll cover topics like improving the customer experience, finding meaningful success measurements, and measuring things like workplace energy.
1. Are your people looking for ways to delight/improve the experience of customers, especially those everyday customers? Do you have a system to encourage this? What could you do to change this?
2. “I think it’s important, in some way, to see measurable affects of your work.” Matthew uses the analogy of putting and being able to see immediate results of your putting. And how important that is in improving your game. Things to check if they are impacting the bottom line in a positive way.
Things to measure:
Sales
Coffee Quality –
Effects of new systems implemented
Waste generated – compost (There is an example given in something I read where a dishwasher commented on how many fries he threw away. The Roadhouse lowered the portions, while offering free refills. There was a marked lowering of costs.)
He then talks about tying some of the gainsharing monetary reward to both profit and hitting some of these other measures.
What are some other areas you could measure within your business to improve your bottom line, profits, and employee engagement?
3.He spoke about the Department Operating Report with measures like
How can you include your team to determine meaningful measurements? What way can you get them involved in the tracking and reporting of the results?
4. Another measure, energy. “You’re either contributing or detracting from the workplace energy.”
3 Types of energy
Physical
Mental/Emotional
Vibrational (How you’re appearing to others.)
What could you measure that would improve the overall vibe of your workplace?
I would love to see your answers at one of the many Inspired and Intentional outlets, including the comments below.
You can get hold of Matthew by emailing him at mbodary@zingermans.com.
One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher.
Thank you for listening and join us next week as we wrap our conversation with Matthew. Until next week, be inspired and intentional.
The inspired and intentional businesspodcast is copyright 2016 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.
Gallup says 70% of US employees are disengaged from their work. This causes, what Ari Weinzweig calls an energy crisis in the workplace. Lost innovation, productivity and profits. Not to mention the tolls on the communities.
Todd Reed and Matthew Bodary at ZingTrain
There are companies and organizations working to improve this. they are creating more open and collaborative work environments. They are realizing that treating people with dignity and providing meaningful work can be done while also running a financially solid organization.
My hope with this podcast is to inspired leaders to make intentional choices to balance profit and social impact.
Welcome to the inspired and intentional podcast, I’m your host, Todd Reed. I would like to thank all those who have reviewed the podcast.
Today will be the first part of our series with Matthew Bodary, Zingerman’s Coffee Company Account Manager. This first part is a slight departure from the other episodes in that this is more of a personal story of a young man at the beginning of his career journey. Heis an employee of a Zingerman’s company and not a managing partner like the previous episodes.
After recording this episode, I thought I would cut most of this first part and give you a brief synopsis. However, upon further listening I was convinced that I wanted to share his telling and version of the story because it gives insight into him and his view of Zingerman’s more clearly than I could. I also felt a tad like this episode channels a little of Studs Terkel.
Here are the questions for this week’s episode:
1. When new employees start working at working at your company, do they believe they’ve stumbled upon something special?
2. Great Food. Great Service. Great Finance. The 3 Bottom Lines of Zingermans. Is the “main focus” of your business this clear to your employees?
3. Do you have an opportunity for your people to grow within your current organization or by creating a new opportunity that supports your current business?
I would love to see your answers at one of the many Inspired and Intentional outlets:
You can find show notes, the questions, at inspiredandintentional.com/episode10. While there you can also sign up to be kept up to date on the latest podcasts and happenings in the world of Inspired and Intentional business news.
You can get hold of Matthew by emailing him at mbodary@zingermans.com.
One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher.
Thank you for listening and until next week, be inspired and intentional.
The inspired and intentional businesspodcast is copyright 2015 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.
A process for nurturing change within your organization
Succession planning and what keeps Amy inspired to keep improving
Todd Reed and Amy Emberling, Zingerman’s Bakehouse Managing Partnere
Here are the questions for this week’s episode:
Amy said that they’re more innovative than entrepreneurial at this stage of the business, because entrepreneur to her implies more risk and boldness. When they innovate, they’re not putting the business at risk as much. At what stage is your company? Do you need to take a few more risks?
Amy talked to bottom line change. Their process, as outlined in the interview (I know there’s more involved here, get one of Ari’s books and see all the details.). Big thing I got from this: if you have an idea for a change realize that you’re going to need to sell this idea to the interested parties. (Maybe teach your team sales and negotiations even if that’s not their primary role.)
What inspires you to keep improving? Or, are you inspired to keep improving or innovating. She talked about new ideas just coming to her all the time. Do you have that? If not, how can you re-engergize that within yourself?
Have you consider succession planning and the future of your organization? How can you continue the vision?
I would love to see your answers at one of the many Inspired and Intentional outlets:
Make the case for the change you are proposing. (Who, what, when, where, and why. IE the reasons you want or believe this change needs to happen.)
Create a draft vision for it. Remember, this means: what does it look like after the change is in place.
Start shopping it around and sharing it with people. I believe the current buzzword for this is socialize the idea. This step should reveal the inevitable resistance to the proposed change. You want resistance because if there’s no resistance then people may not be paying attention or they don’t care how it is. Resistance shows a commitment and engagement to the process.
Once the idea has some energy and acceptance, gather a “microcosm” of people from around the organization to help you determine who to tell about the change and how to tell it. This is your marketing team. They help reveal the parties that this may affect that you’ve not thought of.
Develop first steps and start the change.
Throughout the process, people will challenge it to see if it fits the vision of the company and business unit.
One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher.
Thank you for reading and until next week, be inspired and intentional.
