We continue with Anne-Claire Broughton. She is Principal of Broughton Consulting, LLC, Durham, NC. Her many publications include the Business Action Guide Series of innovative employee engagement practices (with The Hitachi Foundation). Anne-Claire is active with efforts to educate retiring business owners and their advisors about the possibility of employee ownership as an exit strategy. She also shares innovative employee engagement practices to help business owners thrive. In addition, she is President of EarthShare North Carolina’s Board of Directors, an active amateur musician, and parent of a teenager.
Anne-Claire Broughton of Broughton Consulting, LLC
Anne-Claire Broughton is Principal of Broughton Consulting, LLC, Durham, NC. Her many publications include the Business Action Guide Series of innovative employee engagement practices (with The Hitachi Foundation). Anne-Claire is active with efforts to educate retiring business owners and their advisors about the possibility of employee ownership as an exit strategy. She also shares innovative employee engagement practices to help business owners thrive. In addition, she is President of EarthShare North Carolina’s Board of Directors, an active amateur musician, and parent of a teenager.
1. Is your training given context? Is it explained why it’s there, what it’s about? Is it organized and easily tracked so they and their team know where they are in the training cycle?
2. Visioning – Are you and your people very clear on what success looks like inyour organization?
3. Meetings – are your’s focused, everyone prepared, expected roles, set agendas, starting on time, and have clear objectives?
4. Engagement – He said, “Picturing yourself sharing in the creation of something special.”- Again with the clear vision, where your organization is going and what it will look like. Can your team see that, understand, and see how they fit into that and what role they can contribute to be part of something bigger than themselves?
I would love to see your answers at one of the many Inspired and Intentional outlets:
You can find show notes, the questions, at inspiredandintentional.com/episode12. You can find links to the coffee he mentioned Honduras Pablo Paz coffee that was partially funded by Aldea Development. While there you can also sign up to be kept up to date on the latest podcasts and happenings in the world of Inspired and Intentional business news.
You can get hold of Matthew by emailing him at mbodary@zingermans.com.
One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher.
Thank you for listening. Until next week, be inspired and intentional.
The inspired and intentional businesspodcast is copyright 2016 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.
This week Matthew we’ll cover topics like improving the customer experience, finding meaningful success measurements, and measuring things like workplace energy.
1. Are your people looking for ways to delight/improve the experience of customers, especially those everyday customers? Do you have a system to encourage this? What could you do to change this?
2. “I think it’s important, in some way, to see measurable affects of your work.” Matthew uses the analogy of putting and being able to see immediate results of your putting. And how important that is in improving your game. Things to check if they are impacting the bottom line in a positive way.
Things to measure:
Sales
Coffee Quality –
Effects of new systems implemented
Waste generated – compost (There is an example given in something I read where a dishwasher commented on how many fries he threw away. The Roadhouse lowered the portions, while offering free refills. There was a marked lowering of costs.)
He then talks about tying some of the gainsharing monetary reward to both profit and hitting some of these other measures.
What are some other areas you could measure within your business to improve your bottom line, profits, and employee engagement?
3.He spoke about the Department Operating Report with measures like
How can you include your team to determine meaningful measurements? What way can you get them involved in the tracking and reporting of the results?
4. Another measure, energy. “You’re either contributing or detracting from the workplace energy.”
3 Types of energy
Physical
Mental/Emotional
Vibrational (How you’re appearing to others.)
What could you measure that would improve the overall vibe of your workplace?
I would love to see your answers at one of the many Inspired and Intentional outlets, including the comments below.
You can get hold of Matthew by emailing him at mbodary@zingermans.com.
One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher.
Thank you for listening and join us next week as we wrap our conversation with Matthew. Until next week, be inspired and intentional.
The inspired and intentional businesspodcast is copyright 2016 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.
