Employee Training – Page 3 – Inspired and Intentional Business

Special Episode Todd Reeds Zingerman’s Guide to Great Service

My first book overview for the podcast. This is not so much a review as an overview. You can view this as a video or on the podcast formats.

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or on YouTube

Buy Zingerman’s Guide to Giving Great Service directly from ZingTrain.

Please let me know what you think of this in the comments below, or on one of the Inspired social outlets, Twitter @ToddAReed, on LinkedIn at LinkedIn.com/in/toddareed, and on Facebook, search for inspired and intentional.

One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher.

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Episode 8 Amy Emberling Dissenting Opinions, Training Systems, and Vision

Join me for the 2nd part of my conversation with Amy Emberling, Managing Partner of Zingerman’s Bakehouse and Candy Manufactory. This week we’ll talk about:

Training systems
Culture and pulling dissenting opinions to make the team stronger.
Having the difficult conversations.
Keeping excitement and focus for a long term vision.

Todd Reed, Inspired and Intentional Podcast host with Amy Emberling, Managing Partner Zingerman's Bakehouse — Todd Reed and Amy Emberling, Managing Partner Zingerman’s Bakehouse

Podcast: Play in new window | Download

Here are the questions for this week’s episode:

She talked about a training compact and setting clear expectations for the new hires. Also, that training is a two-way street and both parties are responsible. Do you have a system for new hires to take responsibility for their own training. More importantly, are you able to adapt to the various ways people learn.
Amy presented a couple ways to get dissent to bubble up in the company. Either a “working, not working” set of questions during meetings. Or, to hold an open forum where ideas are presented and then teams share their likes and dislikes, thus allowing anonymity. What have you done that has helped bring up a diversity of viewpoints in order to get to the most unique and strongest ideas?
In regards to your process for discipline/performance reviews – do you consider the following:

The dignity of the person?
How would you like to leave?
What would like the story to be?
Do you want to tell people or have us do it?

4. Keeping the momentum up for a long term vision. How can you break down your vision into smaller bite size pieces to keep the momentum and focus on the long-term goals?

I would love to see your answers at one of the many Inspired and Intentional outlets:

Be sure to sign up to be kept up to date on the latest podcasts and happenings in the world of Inspired and Intentional business news.

I can also be reached on Twitter @ToddAReed, on LinkedIn at LinkedIn.com/in/toddareed, and on Facebook, search for inspired and intentional.

https://twitter.com/ToddAReed

https://www.linkedin.com/in/toddareed

https://www.facebook.com/Inspired-and-Intentional-1658283491074728/

You can get hold of Amy by emailing her at aemberling@zingermans.com.

One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher. There are links from my website to help you do this.

Next week we’ll continue our talk with Amy Emberling. She’ll cover entrepreneurship vs innovation, a process for organizational change and introduce me to Pavlova.

Thank you for listening and until next week, be inspired and intentional.

Episode 007 Zingerman’s Amy Emberling Hiring, Systems and Success

Amy Emberling, Managing Partner of Zingerman’s Bakehouse, has been an avid food lover and baker since her childhood in Nova Scotia, Canada where she often treated friends to after-school concoctions. She grew up in a family business and always hoped to have her own business one day.

Inspired And Intentional Business Podcast Amy Emberling, ZingTrain Pt 1

In addition to her work at the Bakehouse, Amy also teaches seminars for ZingTrain in two seminars: Leading with Zing and Bottom Line Training. She is also one of the partners of Zingerman’s Candy Manufactory (with Charlie Frank), which was developed in the bakery.

In this episode we talk a bit about:

Letting systems help during those times when your people aren’t at their best.
Finding and hiring the right kind of people.
One way of defining success for each member of your team.

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Episode 7 Questions

Do your systems allow people to fall back on them to achieve the organizational goals if they’re not having the best day and need a hand to create a great customer experience?
Are people aware of what your company really stands for and what they’re getting into when they choose to come work for your company?
Is your hiring, training, and ongoing development in alignment with your mission and vision of what you want your company to look like in 5, 10, 15 years?

I would love to see your answers at one of the many Inspired and Intentional outlets:

While you’re here be sure to sign up to be kept up to date on the latest podcasts and happenings in the world of Inspired and Intentional business news.

I can also be reached on Twitter @ToddAReed, on LinkedIn at LinkedIn.com/in/toddareed, and on Facebook, search for inspired and intentional.

You can get hold of Amy by emailing her at aemberling@zingermans.com.

Next week we’ll continue our talk with Amy Emberling. She’ll cover issues like training systems, getting dissenting opinions to bubble up in your team, and having those difficult employee conversations.

Thank you for listening and until next week, be inspired and intentional.