Episode 9 Amy Emberling Pt 3 Organizational Change Process

Join me for the 3rd part of my conversation with Amy Emberling, Managing Partner of Zingerman’s Bakehouse and Candy Manufactory.

This week we’ll talk about:

  • Entrepreneurship and Innovation
  • A process for nurturing change within your organization
  • Succession planning and what keeps Amy inspired to keep improving
Amy Emberling at ZingTrain talking organizational change
Todd Reed and Amy Emberling, Zingerman’s Bakehouse Managing Partnere

Here are the questions for this week’s episode:

  1. Amy said that they’re more innovative than entrepreneurial at this stage of the business, because entrepreneur to her implies more risk and boldness. When they innovate, they’re not putting the business at risk as much. At what stage is your company? Do you need to take a few more risks?
  2. Amy talked to bottom line change. Their process, as outlined in the interview (I know there’s more involved here, get one of Ari’s books and see all the details.). Big thing I got from this: if you have an idea for a change realize that you’re going to need to sell this idea to the interested parties. (Maybe teach your team sales and negotiations even if that’s not their primary role.)
  3. What inspires you to keep improving? Or, are you inspired to keep improving or innovating. She talked about new ideas just coming to her all the time. Do you have that? If not, how can you re-engergize that within yourself?
  4. Have you consider succession planning and the future of your organization? How can you continue the vision?

I would love to see your answers at one of the many Inspired and Intentional outlets:

Process for change –

  • Make the case for the change you are proposing. (Who, what, when, where, and why. IE the reasons you want or believe this change needs to happen.)
  • Create a draft vision for it. Remember, this means: what does it look like after the change is in place.
  • Start shopping it around and sharing it with people. I believe the current buzzword for this is socialize the idea. This step should reveal the inevitable resistance to the proposed change. You want resistance because if there’s no resistance then people may not be paying attention or they don’t care how it is. Resistance shows a commitment and engagement to the process.
  • Once the idea has some energy and acceptance, gather a “microcosm” of people from around the organization to help you determine who to tell about the change and how to tell it. This is your marketing team. They help reveal the parties that this may affect that you’ve not thought of.
  • Develop first steps and start the change.
  • Throughout the process, people will challenge it to see if it fits the vision of the company and business unit.

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You can get hold of Amy by emailing her at aemberling@zingermans.com or by calling the bakery at 734-761-7255.

Book Amy is reading to be inspired – Martin Seligman – Flourish

One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher. 

Thank you for reading and until next week, be inspired and intentional.

Episode 8 Amy Emberling Dissenting Opinions, Training Systems, and Vision

Join me for the 2nd part of my conversation with Amy Emberling, Managing Partner of Zingerman’s Bakehouse and Candy Manufactory. This week we’ll talk about:

  • Training systems
  • Culture and pulling dissenting opinions to make the team stronger.
  • Having the difficult conversations.
  • Keeping excitement and focus for a long term vision.
Todd Reed, Inspired and Intentional Podcast host with Amy Emberling, Managing Partner Zingerman's Bakehouse
Todd Reed and Amy Emberling, Managing Partner Zingerman’s Bakehouse

Here are the questions for this week’s episode:

  1. She talked about a training compact and setting clear expectations for the new hires. Also, that training is a two-way street and both parties are responsible. Do you have a system for new hires to take responsibility for their own training. More importantly, are you able to adapt to the various ways people learn.
  2. Amy presented a couple ways to get dissent to bubble up in the company. Either a “working, not working” set of questions during meetings. Or, to hold an open forum where ideas are presented and then teams share their likes and dislikes, thus allowing anonymity. What have you done that has helped bring up a diversity of viewpoints in order to get to the most unique and strongest ideas?
  3. In regards to your process for discipline/performance reviews – do you consider the following:
  •  The dignity of the person?
  •  How would you like to leave?
  •  What would like the story to be?
  •  Do you want to tell people or have us do it?

4. Keeping the momentum up for a long term vision. How can you break down your vision into smaller bite size pieces to keep the momentum and focus on the long-term goals?

I would love to see your answers at one of the many Inspired and Intentional outlets:

Be sure to sign up to be kept up to date on the latest podcasts and happenings in the world of Inspired and Intentional business news.

I can also be reached on Twitter @ToddAReed, on LinkedIn at LinkedIn.com/in/toddareed, and on Facebook, search for inspired and intentional.

https://twitter.com/ToddAReed

https://www.linkedin.com/in/toddareed

https://www.facebook.com/Inspired-and-Intentional-1658283491074728/

You can get hold of Amy by emailing her at aemberling@zingermans.com.

One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher. There are links from my website to help you do this.

Next week we’ll continue our talk with Amy Emberling. She’ll cover entrepreneurship vs innovation, a process for organizational change and introduce me to Pavlova.

Thank you for listening and until next week, be inspired and intentional.

The inspired and intentional business  podcast is copyright 2015 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.

Episode 006 Maggie Bayless, Business Systems, and Staying Inspired

In the last episode Maggie talked about Zingerman’s managing partner program and the role of Zingtrain. This week we’ll talk about business systems, staying motivated as an owner and the future of Zingtrain.

Maggie Bayless, Managing Parnter ZingTrain, and Todd Reed
Todd Reed (me) and Maggie Bayless, Managing Partner ZingTrain.

When the interview begins, she’s telling us one of the reasons why someone decides to take a ZingTrain class, which very quickly moves into the conversation about systems.

This week’s questions:

  1. Maggie begins with systems – do you have any in your business? More importantly, are they focused on helping you achieve your mission? Do they allow your people to be creatively do things that will differentiate your business?
  2. What energized you most when you started your business? Have you lost touch with that energy? What would it take for you to get back in touch with it? How could this help your employees be more excited about the work they’re doing?
  3. Do you want your business to go beyond you? What would it take to make this happen in your business? If you have potential leaders in your business, could you sit with them to create a vision of succession that would get them and you excited about the future of your business?

I would love to see your answers at one of the many Inspired and Intentional outlets:

On the comments below, on Twitter @ToddAReed, on LinkedIn at LinkedIn.com/in/toddareed, and on Facebook, search for inspired and intentional.

You can get hold of Maggie by emailing her at mbayless@zingermans.com.

https://twitter.com/ToddAReed

https://www.linkedin.com/in/toddareed

https://www.facebook.com/Inspired-and-Intentional-1658283491074728/

One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or Stitcher. 

Next week we’ll talk with Amy Emberling of Zingerman’s Bakehouse.

Thank you for listening and until next week, be inspired and intentional.

The inspired and intentional business  podcast is copyright 2015 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.

 

Episode 005 Maggie Bayless and Zingerman’s Managing Partner Program

Listen as I talk with Maggie about Zingerman’s managing partner program:

Todd Reed and Maggie Bayless at ZingTrain, Ann Arbor, MI
Todd Reed and Maggie Bayless at ZingTrain in Ann Arbor MI

Questions for the episode:

  1. Do you have aspiring leaders in your organization, yet you are limited to the number of positions available to them simply because of the size of your company? Consider creating a system that allows them to create new businesses that support your main venture. What are some other companies that you could grow from your existing talent pool?  Most of your ideas will come from your people, are you ready to hear and support them?
  2. What is your vision do you have for your business. Take step back and pretend you’re coming in as a potential new partner to your business. What kind of vision would you have for your business?
  3. What could you get from taking a class like those offered from ZingTrain? If you’re not in food service you might benefit from getting a completely different perspective.

You can post your answers to the questions in the comments below or on one of the following channels.

You can get hold of Maggie by emailing her at mbayless@zingermans.com.

Inc’s story – The Coolest Small Company in America

Sign up for a class or webinar at ZingTrain.

Sample vision to get you started thinking about visioning, from ZingTrain’s site.

One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher. There are links from my website to help you do this.

Thank you to Jay, Kristy, and Anthony Witt, creator of The Champion Entrepreneur podcast.

Next week Maggie will discuss in more detail how they create systems without becoming too bureaucratic.

Thank you for listening and until next week, be inspired and intentional.

The inspired and intentional business  podcast is copyright 2015 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.

Maggie Bayless and Consensus Decision Making

Maggie Bayless and Todd A Reed in front of ZingTrain's Big Board
I had the opportunity to interview Maggie Bayless, Managing Partner of ZingTrain.

In this episode we learn a little about Maggie and her views on why Zingerman’s was such an attractive option for her. We also hear her views on consensus decision making.

Three questions for you to consider:

1. Maggie talked about believing, as she grew up, that business was inherently a bad thing. What attitudes about work and the workplace does your team bring into the decision making process?

2. Maggie says, “the leadership determines the culture of the organization.” What elements of the culture, in your organization, reflect this principle? Do these elements hurt or help the organization meets it’s goals?

3. What are 3 areas of your business would benefit from more consensus? I would challenge you to find some that would benefit from getting consensus from the most entry level people you have.

I would love to see your answers at one of the many Inspired and Intentional outlets:

You can find show notes, the questions, at inspiredandintentional.com/episode004. While there you can also sign up to be kept up to date on the latest podcasts and happenings in the world of Inspired and Intentional business news.

I can also be reached on Twitter @ToddAReed, on LinkedIn at LinkedIn.com/in/toddareed, and on Facebook, search for inspired and intentional.

You can get hold of Maggie by emailing her at mbayless@zingermans.com.

https://twitter.com/ToddAReed

https://www.linkedin.com/in/toddareed

https://www.facebook.com/Inspired-and-Intentional-1658283491074728/

One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher. There are links from my website to help you do this.

Next week we’ll get a little insight to Zingerman’s process for developing new managing partners as a way to create opportunities for their emerging leaders.

Thank you for listening and until next week, be inspired and intentional.

Maggie’s Bio

Maggie Bayless is the Managing Partner of ZingTrain (Zingerman’s Training, Inc.).

Maggie has been associated with Zingerman’s since the Deli opened its doors in 1982. Back then, as a student in the University of Michigan’s MBA program, she left at 4:00 AM every Saturday to drive to the Detroit suburbs and collect the bread needed to make the Deli’s world-famous sandwiches. According to Maggie, “After a week of dealing with business theory, it was great to get behind the wheel of the bread truck. I’d spend my day loading and unloading bread, selling cheese, and helping make a brand new business successful. I’d collapse into bed on Saturday night – physically exhausted but ready to face school again on Monday morning.”

In 1994, Maggie decided to partner with her old pals from Zingerman’s, and Zingerman’s Training, Inc. (a.k.a. ZingTrain) was born in Maggie’s attic. ZingTrain acts as “keeper of the corporate knowledge” within the Zingerman’s Community of Businesses, helping Zingerman’s managers improve their departmental training. In addition, ZingTrain shares Zingerman’s expertise with outside clients through seminars, consulting services and customized training. ZingTrain’s clients include specialty food retailers, as well as organizations from many other industries, including banking, real estate, health care, manufacturing and non-profits.

ZingTrain moved from Maggie’s attic, now has its own training space, a staff of 9 and sales approaching $2 million/year.

The inspired and intentional business  podcast is copyright 2015 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.