Leaders, Do You Fear Creativity, Innovation, and Ideas – Episode 18

Maneuvering Your Career, Career Transition, Unemployment, career change, professional coach, Human Resources Transformation, James K Lehman
Maneuvering Your Career, Career Transition, Unemployment, career change, professional coach, Human Resources Transformation, James K Lehman

In this episode, James Lehman talks about

  • Organizational Development basics and how it applies to organizations of all sizes.
  • The importance of employee engagement.
  • Creativity, Innovation, and Ideas – the biggest fear of some managers?

Continue reading Leaders, Do You Fear Creativity, Innovation, and Ideas – Episode 18

Ep 17 Employees Fixed or Variable Cost? Anne-Claire Broughton Pt 3

Anne-Claire Broughton of Broughton Consulting
Anne-Claire Broughton of Broughton Consulting

We conclude our conversation with Anne-Claire Broughton. She is Principal of Broughton Consulting, LLC, Durham, NC. Her many publications include the Business Action Guide Series of innovative employee engagement practices (with The Hitachi Foundation). Anne-Claire is active with efforts to educate retiring business owners and their advisors about the possibility of employee ownership as an exit strategy. She also shares innovative employee engagement practices to help business owners thrive. In addition, she is President of EarthShare North Carolina’s Board of Directors, an active amateur musician, and parent of a teenager.

Some of the insights we’ll hear:

  • Seeing employees as a fixed cost vs a variable cost.
  • What are companies doing to differentiate themselves from the business as usual crowd.
  • The importance of training the culture of the company, not just the hard skills.

Continue reading Ep 17 Employees Fixed or Variable Cost? Anne-Claire Broughton Pt 3

Ep 16 Open Book Reporting or Management Anne-Claire Broughton Pt 2

View More: http://urbansouthphoto.pass.us/anne-claire
Anne-Claire Broughton, Broughton Consulting LLC

 

We continue with Anne-Claire Broughton. She is Principal of Broughton Consulting, LLC, Durham, NC. Her many publications include the Business Action Guide Series of innovative employee engagement practices (with The Hitachi Foundation). Anne-Claire is active with efforts to educate retiring business owners and their advisors about the possibility of employee ownership as an exit strategy. She also shares innovative employee engagement practices to help business owners thrive. In addition, she is President of EarthShare North Carolina’s Board of Directors, an active amateur musician, and parent of a teenager.

Some of the insights we’ll hear:

  • Why you should choose to take the extra steps to engage your employees.
  • What is open book management vs open book reporting?
  • A “radical” approach that will encourage employees to share their ideas.

Continue reading Ep 16 Open Book Reporting or Management Anne-Claire Broughton Pt 2

Ep 15 Tap the Ingenuity of All People Anne Claire Broughton Pt 1

Anne-Claire Broughton of Broughton Consulting
Anne-Claire Broughton of Broughton Consulting, LLC

Anne-Claire Broughton is Principal of Broughton Consulting, LLC, Durham, NC. Her many publications include the Business Action Guide Series of innovative employee engagement practices (with The Hitachi Foundation). Anne-Claire is active with efforts to educate retiring business owners and their advisors about the possibility of employee ownership as an exit strategy. She also shares innovative employee engagement practices to help business owners thrive. In addition, she is President of EarthShare North Carolina’s Board of Directors, an active amateur musician, and parent of a teenager.

In this episode Anne-Claire shares

  • What a consultant do for a company wanting to make a change.
  • The power of appreciation.
  • What kind of mindset a leader needs to move their organization to one that intentionally inspires their people.

Continue reading Ep 15 Tap the Ingenuity of All People Anne Claire Broughton Pt 1

Episode 11 Matthew Bodary Meaningful Workplace Measurements

This week Matthew we’ll cover topics like improving the customer experience, finding meaningful success measurements, and measuring things like workplace energy.

Matthew Bodary shares an employee's perspective on Zingermans
Todd Reed and Matthew Bodary at ZingTrain

Questions for this week:

1. Are your people looking for ways to delight/improve the experience of customers, especially those everyday customers? Do you have a system to encourage this? What could you do to change this?

2. “I think it’s important, in some way, to see measurable affects of your work.” Matthew uses the analogy of putting and being able to see immediate results of your putting. And how important that is in improving your game. Things to check if they are impacting the bottom line in a positive way.

Things to measure:

  • Sales
  • Coffee Quality –
  • Effects of new systems implemented
  • Waste generated – compost (There is an example given in something I read where a dishwasher commented on how many fries he threw away. The Roadhouse lowered the portions, while offering free refills. There was a marked lowering of costs.)

He then talks about tying some of the gainsharing monetary reward to both profit and hitting some of these other measures.

What are some other areas you could measure within your business to improve your bottom line, profits, and employee engagement?

3.  He spoke about the Department Operating Report with measures like

How can you include your team to determine meaningful measurements? What way can you get them involved in the tracking and reporting of the results?

4. Another measure, energy. “You’re either contributing or detracting from the workplace energy.”

3 Types of energy

  • Physical
  • Mental/Emotional
  • Vibrational (How you’re appearing to others.)

What could you measure that would improve the overall vibe of your workplace?

I would love to see your answers at one of the many Inspired and Intentional outlets, including the comments below.

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You can get hold of Matthew by emailing him at mbodary@zingermans.com.

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Thank you for listening and join us next week as we wrap our conversation with Matthew. Until next week, be inspired and intentional.

The inspired and intentional business  podcast is copyright 2016 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.