Episode 12 Matthew Bodary Pt 3 Employee Training, Meetings, and Engagement

I’m excited to continue with my conversation with Matthew Bodary, Account Manager for Zingerman’s Coffee Company.

Matthew Bodary shares an employee's perspective on Zingermans
Todd Reed and Matthew Bodary at ZingTrain

This week Matthew we’ll cover topics like

    • Employee training
    • Visioning
    • Meetings
    • What is employee engagement?

1. Is your training given context? Is it explained why it’s there, what it’s about? Is it organized and easily tracked so they and their team know where they are in the training cycle?

2. Visioning – Are you and your people very clear on what success looks like in  your organization?

3. Meetings – are your’s focused, everyone prepared, expected roles, set agendas, starting on time, and have clear objectives?

4. Engagement – He said, “Picturing yourself sharing in the creation of something special.”- Again with the clear vision, where your organization is going and what it will look like. Can your team see that, understand, and see how they fit into that and what role they can contribute to be part of something bigger than themselves?

I would love to see your answers at one of the many Inspired and Intentional outlets:

You can find show notes, the questions, at inspiredandintentional.com/episode12. You can find links to the coffee he mentioned Honduras Pablo Paz coffee that was partially funded by Aldea Development. While there you can also sign up to be kept up to date on the latest podcasts and happenings in the world of Inspired and Intentional business news.

I can also be reached on Twitter @ToddAReed, on LinkedIn at LinkedIn.com/in/toddareed, and on Facebook, search for inspired and intentional.

You can get hold of Matthew by emailing him at mbodary@zingermans.com.

One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher.

Thank you for listening. Until next week, be inspired and intentional.

The inspired and intentional business  podcast is copyright 2016 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.

Episode 11 Matthew Bodary Meaningful Workplace Measurements

This week Matthew we’ll cover topics like improving the customer experience, finding meaningful success measurements, and measuring things like workplace energy.

Matthew Bodary shares an employee's perspective on Zingermans
Todd Reed and Matthew Bodary at ZingTrain

Questions for this week:

1. Are your people looking for ways to delight/improve the experience of customers, especially those everyday customers? Do you have a system to encourage this? What could you do to change this?

2. “I think it’s important, in some way, to see measurable affects of your work.” Matthew uses the analogy of putting and being able to see immediate results of your putting. And how important that is in improving your game. Things to check if they are impacting the bottom line in a positive way.

Things to measure:

  • Sales
  • Coffee Quality –
  • Effects of new systems implemented
  • Waste generated – compost (There is an example given in something I read where a dishwasher commented on how many fries he threw away. The Roadhouse lowered the portions, while offering free refills. There was a marked lowering of costs.)

He then talks about tying some of the gainsharing monetary reward to both profit and hitting some of these other measures.

What are some other areas you could measure within your business to improve your bottom line, profits, and employee engagement?

3.  He spoke about the Department Operating Report with measures like

How can you include your team to determine meaningful measurements? What way can you get them involved in the tracking and reporting of the results?

4. Another measure, energy. “You’re either contributing or detracting from the workplace energy.”

3 Types of energy

  • Physical
  • Mental/Emotional
  • Vibrational (How you’re appearing to others.)

What could you measure that would improve the overall vibe of your workplace?

I would love to see your answers at one of the many Inspired and Intentional outlets, including the comments below.

While here you can also sign up to be kept up to date on the latest podcasts and happenings in the world of Inspired and Intentional business news.

I can also be reached on Twitter @ToddAReed, on LinkedIn at LinkedIn.com/in/toddareed, and on Facebook, search for inspired and intentional.

You can get hold of Matthew by emailing him at mbodary@zingermans.com.

One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher.

Thank you for listening and join us next week as we wrap our conversation with Matthew. Until next week, be inspired and intentional.

The inspired and intentional business  podcast is copyright 2016 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.

Episode 10 Matthew Bodary Pt 1 Zingerman’s Employee Perspective

Gallup says 70% of US employees are disengaged from their work. This causes, what Ari Weinzweig calls an energy crisis in the workplace. Lost innovation, productivity and profits. Not to mention the tolls on the communities.

Matthew Bodary shares an employee's perspective on Zingermans
Todd Reed and Matthew Bodary at ZingTrain

 

There are companies and organizations working to improve this. they are creating more open and collaborative work environments. They are realizing that treating people with dignity and providing meaningful work can be done while also running a financially solid organization.

My hope with this podcast is to inspired leaders to make intentional choices to balance profit and social impact.

Welcome to the inspired and intentional podcast, I’m your host, Todd Reed. I would like to thank all those who have reviewed the podcast.

Today will be the first part of our series with Matthew Bodary, Zingerman’s Coffee Company Account Manager. This first part is a slight departure from the other episodes in that this is more of a personal story of a young man at the beginning of his career journey. He  is an employee of a Zingerman’s company and not a managing partner like the previous episodes.

After recording this episode, I thought I would cut most of this first part and give you a brief synopsis. However, upon further listening I was convinced that I wanted to share his telling and version of the story because it gives insight into him and his view of Zingerman’s more clearly than I could. I also felt a tad like this episode channels a little of Studs Terkel.

Here are the questions for this week’s episode:

1. When new employees start working at working at your company, do they believe they’ve stumbled upon something special?

2. Great Food. Great Service. Great Finance. The 3 Bottom Lines of Zingermans. Is the “main focus” of your business this clear to your employees?

3. Do you have an opportunity for your people to grow within your current organization or by creating a new opportunity that supports your current business?

I would love to see your answers at one of the many Inspired and Intentional outlets:

You can find show notes, the questions, at inspiredandintentional.com/episode10. While there you can also sign up to be kept up to date on the latest podcasts and happenings in the world of Inspired and Intentional business news.

I can also be reached on Twitter @ToddAReed, on LinkedIn at LinkedIn.com/in/toddareed, and on Facebook, search for inspired and intentional.

You can get hold of Matthew by emailing him at mbodary@zingermans.com.

One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher.

Thank you for listening and until next week, be inspired and intentional.

The inspired and intentional business  podcast is copyright 2015 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.

Episode 9 Amy Emberling Pt 3 Organizational Change Process

Join me for the 3rd part of my conversation with Amy Emberling, Managing Partner of Zingerman’s Bakehouse and Candy Manufactory.

This week we’ll talk about:

  • Entrepreneurship and Innovation
  • A process for nurturing change within your organization
  • Succession planning and what keeps Amy inspired to keep improving
Amy Emberling at ZingTrain talking organizational change
Todd Reed and Amy Emberling, Zingerman’s Bakehouse Managing Partnere

Here are the questions for this week’s episode:

  1. Amy said that they’re more innovative than entrepreneurial at this stage of the business, because entrepreneur to her implies more risk and boldness. When they innovate, they’re not putting the business at risk as much. At what stage is your company? Do you need to take a few more risks?
  2. Amy talked to bottom line change. Their process, as outlined in the interview (I know there’s more involved here, get one of Ari’s books and see all the details.). Big thing I got from this: if you have an idea for a change realize that you’re going to need to sell this idea to the interested parties. (Maybe teach your team sales and negotiations even if that’s not their primary role.)
  3. What inspires you to keep improving? Or, are you inspired to keep improving or innovating. She talked about new ideas just coming to her all the time. Do you have that? If not, how can you re-engergize that within yourself?
  4. Have you consider succession planning and the future of your organization? How can you continue the vision?

I would love to see your answers at one of the many Inspired and Intentional outlets:

Process for change –

  • Make the case for the change you are proposing. (Who, what, when, where, and why. IE the reasons you want or believe this change needs to happen.)
  • Create a draft vision for it. Remember, this means: what does it look like after the change is in place.
  • Start shopping it around and sharing it with people. I believe the current buzzword for this is socialize the idea. This step should reveal the inevitable resistance to the proposed change. You want resistance because if there’s no resistance then people may not be paying attention or they don’t care how it is. Resistance shows a commitment and engagement to the process.
  • Once the idea has some energy and acceptance, gather a “microcosm” of people from around the organization to help you determine who to tell about the change and how to tell it. This is your marketing team. They help reveal the parties that this may affect that you’ve not thought of.
  • Develop first steps and start the change.
  • Throughout the process, people will challenge it to see if it fits the vision of the company and business unit.

Sign up to be kept up to date on the latest podcasts and happenings in the world of Inspired and Intentional business news.

You can get hold of Amy by emailing her at aemberling@zingermans.com or by calling the bakery at 734-761-7255.

Book Amy is reading to be inspired – Martin Seligman – Flourish

One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher. 

Thank you for reading and until next week, be inspired and intentional.

Episode 8 Amy Emberling Dissenting Opinions, Training Systems, and Vision

Join me for the 2nd part of my conversation with Amy Emberling, Managing Partner of Zingerman’s Bakehouse and Candy Manufactory. This week we’ll talk about:

  • Training systems
  • Culture and pulling dissenting opinions to make the team stronger.
  • Having the difficult conversations.
  • Keeping excitement and focus for a long term vision.
Todd Reed, Inspired and Intentional Podcast host with Amy Emberling, Managing Partner Zingerman's Bakehouse
Todd Reed and Amy Emberling, Managing Partner Zingerman’s Bakehouse

Here are the questions for this week’s episode:

  1. She talked about a training compact and setting clear expectations for the new hires. Also, that training is a two-way street and both parties are responsible. Do you have a system for new hires to take responsibility for their own training. More importantly, are you able to adapt to the various ways people learn.
  2. Amy presented a couple ways to get dissent to bubble up in the company. Either a “working, not working” set of questions during meetings. Or, to hold an open forum where ideas are presented and then teams share their likes and dislikes, thus allowing anonymity. What have you done that has helped bring up a diversity of viewpoints in order to get to the most unique and strongest ideas?
  3. In regards to your process for discipline/performance reviews – do you consider the following:
  •  The dignity of the person?
  •  How would you like to leave?
  •  What would like the story to be?
  •  Do you want to tell people or have us do it?

4. Keeping the momentum up for a long term vision. How can you break down your vision into smaller bite size pieces to keep the momentum and focus on the long-term goals?

I would love to see your answers at one of the many Inspired and Intentional outlets:

Be sure to sign up to be kept up to date on the latest podcasts and happenings in the world of Inspired and Intentional business news.

I can also be reached on Twitter @ToddAReed, on LinkedIn at LinkedIn.com/in/toddareed, and on Facebook, search for inspired and intentional.

https://twitter.com/ToddAReed

https://www.linkedin.com/in/toddareed

https://www.facebook.com/Inspired-and-Intentional-1658283491074728/

You can get hold of Amy by emailing her at aemberling@zingermans.com.

One last favor, reviews and ratings really help other leaders looking for a podcast to inspire them. Please take a moment to review this podcast on iTunes or stitcher. There are links from my website to help you do this.

Next week we’ll continue our talk with Amy Emberling. She’ll cover entrepreneurship vs innovation, a process for organizational change and introduce me to Pavlova.

Thank you for listening and until next week, be inspired and intentional.

The inspired and intentional business  podcast is copyright 2015 by it’s owner. The music is Funk Game Loop, Kevin MacLeod Royalty Free from Incompatech. Thank you for sharing your talent.